Order Cancellations:

• Before Shipment: You may cancel your order before it is shipped for a full refund. Please contact us immediately with your order details.
• After Shipment: We cannot accept returns once the order has been dispatched. However, you may cancel the order during processing or before shipping.

Refunds:

• Eligibility: Once the order has been dispatched, we do not accept returns. However, you may cancel the item during the order processing stage or prior to shipping.
• Process: To request a refund, please contact our support team with your order number and reason for the cancellation. Upon approval, we will notify you of the refund status.
• Method of Refund: Approved refunds will be processed to the original payment method within 7-10 business days.

Exchanges:

• If you received a damaged or defective item, we will replace it free of charge. Please contact us with proof of the damage (photos) to arrange the exchange.

Return Shipping Costs:

• You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).